Refund policy

Refund & Return Policy

We stand behind the quality of our products and want you to have a great experience with Delvie’s Plastics.

Custom-Cut and Made-to-Order Products

Most of our products are cut or fabricated to your specifications. Because of this:

  • All custom-cut and made-to-order items are final sale and non-refundable
  • Please carefully review all dimensions and specifications before placing your order

Damaged or Incorrect Items

If you receive a product that is damaged or incorrect:

  • Please contact us within 5 business days of delivery
  • We will work quickly to replace the item or correct the issue

We may request photos of the damage or issue to process your claim.

Returns (Non-Custom Items Only)

For eligible non-custom items:

  • Returns must be authorized in advance
  • Items must be unused and in original condition with paper masking still applied
  • Customer is responsible for return shipping unless the item was incorrect or damaged

Shipping Time Disclaimer

We are not able to cover expedited or overnight shipping costs for replacements.

Please allow enough time to receive, inspect, and, if necessary, correct your order before your project deadline.

Return Authorization Required

Please do not send any items back without prior authorization. Unauthorized returns may not be accepted.